Return Policy

DO YOU ACCEPT RETURNS?

We welcome returns within 20 days of the shipping date for a full refund or credit on the condition that the merchandise is unused, unworn and with the label tags attached.

We are not responsible for lost return packages. We do recommend that you insure and track your packages via the shipping method of your choice. Please include your original invoice with your return, and note the reason for return. Without order information, we will be unable to process your return.

Please note: Personalized items are final sale only. Also, if you received a free gift with purchase, make sure to send it back with the return or the retail value of the gift will be deducted from your refund.

DID YOU RECEIVE MY RETURN YET?

You will receive an email notification from BIJOU BIJOU when we process your refund. Please allow 20 business days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page, or reference the invoice included in your box.

HOW CAN I SHIP MY RETURN BACK TO BIJOU BIJOU?

We do recommend that you insure and track your packages via the shipping method of your choice. We are not responsible for lost return packages. Please always email us for your returns to: [email protected]

WHAT IF I HAVE LOST MY ORIGINAL INVOICE?

Please print out the order confirmation email or the order information in your BIJOU BIJOU account. Without this information, we will be unable to process your return.

CAN I EXCHANGE THE ITEM I JUST RECEIVED FOR A DIFFERENT JEWEL ON YOUR SITE?

At this time, we cannot process exchanges. If you need a replacement for the same item, please email [email protected]