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MOST POPULAR QUESTIONS

WHEN WILL MY BIJOU BIJOU ORDER SHIP?

We process and ship orders from our warehouse Monday through Friday. Orders with ground shipping are usually fulfilled and shipped within 1-2 business days of purchase, unless otherwise noted. Processing time for custom/handmade or pre-order pieces may take longer, details of which can be found in each product description. You will be charged at the time your order is placed. The moment we ship your purchase, we will email you with shipping confirmation and tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, you can find the tracking number by clicking “My Account” and then “My Orders”.

HOW WILL MY JEWELRY ARRIVE?

Your items will arrive individually bubble wrapped and sealed to ensure they safely get to you. We include care instructions with each item so you know how to best take care of your jewelry. Orders come complete with one complimentary black or gold travel pouch, so you can easily take your jewelry on the go. We recommend a jewelry organizer for storage, and a pouch for travel.

HOW CAN I WORK WITH Bijou Bijou?

We love working with a huge range of unique personalities and brands and do so through a wide variety of programs. If you are interested in working with us as a brand or personality partner, please contact us : caree[email protected]

HOW CAN I USE MY STAR POINTS?

To apply SΤΑR POINTS to your order, first make sure you are signed into your account. While viewing your shopping cart, there will be a gray box on the right-hand side that says “Using STAR POINTS?” After you click into the box, you can choose to apply the maximum amount of STAR POINTS available (on the left), or just apply some of the points to your order (on the right). Please note, STAR POINTS are one time use. Additionally, if you return an order, the STAR POINTS earned on that order will be deducted from your account.

WHAT INFORMATION DO I NEED TO KNOW BEFORE ORDERING A CUSTOM PERSONALIZED PIECE?

All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-5 weeks; you can find an item’s production time on its product page. Products are created at our discretion, and we will not produce any jewelry containing profane language. If you have any questions about your custom piece, please email [email protected]

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries [email protected]

SHIPPING

THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?

We offer international shipping via DHL. Express delivery is estimated to 1-2 business days.

I ORDERED A PERSONALIZED ITEM AND I’M STILL WAITING ON IT. WHEN WILL IT SHIP?

Personalized pieces spend 1-5 weeks in production (you can check your invoice or the product page to see the production times.

RETURNS

DO YOU ACCEPT RETURNS?

We welcome returns within 20 days of the shipping date for a full refund or credit on the condition that the merchandise is unused, unworn and with the label tags attached.

We are not responsible for lost return packages. We do recommend that you insure and track your packages via the shipping method of your choice. Please include your original invoice with your return, and note the reason for return. Without order information, we will be unable to process your return.

Please note: Personalized items are final sale only. Also, if you received a free gift with purchase, make sure to send it back with the return or the retail value of the gift will be deducted from your refund.

DID YOU RECEIVE MY RETURN YET?

You will receive an email notification from BIJOU BIJOU when we process your refund. Please allow 20 business days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page, or reference the invoice included in your box.

HOW CAN I SHIP MY RETURN BACK TO BIJOU BIJOU?

We do recommend that you insure and track your packages via the shipping method of your choice. We are not responsible for lost return packages. Please always email us for your returns to: [email protected]

WHAT IF I HAVE LOST MY ORIGINAL INVOICE?

Please print out the order confirmation email or the order information in your BIJOU BIJOU account. Without this information, we will be unable to process your return.

CAN I EXCHANGE THE ITEM I JUST RECEIVED FOR A DIFFERENT JEWEL ON YOUR SITE?

At this time, we cannot process exchanges. If you need a replacement for the same item, please email [email protected]

PAYMENT & BILLING

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express and PayPal.

IT LOOKS LIKE YOU CHARGED ME MULTIPLE TIMES. HELP!

Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

WHY WAS MY CREDIT CARD DECLINED?

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at [email protected]

PROMOTIONS

CAN I APPLY A PROMOTION CODE TO AN ORDER I ALREADY PLACED?

Unfortunately, we cannot retroactively apply promotion codes to any orders.

ARE ANY ITEMS EXCLUDED FROM PROMOTION CODES?

In general, promotion codes cannot be used on gift cards and promotional-priced products. Items from the Personalized Shop and from the Sale are often excluded from promotions, as well. If you have questions about the exclusions or fine print, please email [email protected]

HOW ARE PROMOTIONAL DISCOUNTS APPLIED TO ORDERS?

All promotion codes are applied to the order after STAR POINTS are deducted from the product subtotal. For example, if you used 100 STAR POINTS on an order and you have a 10% discount, the percentage discount will apply after the STAR POINTS are deducted from the product subtotal